• Hosting the communal reception and workspace as part of the front of house team, welcoming everyone as they arrive at and depart the development.

* Being the first voice for telephone enquiries, either assisting directly or directing the call as appropriate.

* Ensuring that all ground floor communal spaces are maintained to agreed standards and coordinating additional servicing of these areas as and when required.

* Carrying out apartment tours and answering leasing enquires.

* Receive customer feedback, suggestions, and complaints and either deal with them directly or escalate them to the relevant parties.

* Ensure that all customer interactions are recorded on the CRM system.

* Receive and follow-up repair notifications from residents and arrange with internal or external contractors as appropriate.

* Receiving and distributing parcels and secure mail to residents.

* Coordinating the booking of communal spaces by residents.

* Ensuring that the gym and communal areas are regularly monitored to maintain a safe environment and to prevent misuse.

* Issuing guest access and parking arrangements as required, including the booking of loading spaces for move-ins and move-outs.

* Preparing inventory check-in and check-out reports, including raising any charges.

* Move-in day property introduction and handover with new residents.

* Actively engage with residents to build long-term relationships and be an active participant within the community.

* Assisting with the organisation and running of resident events.

* To own the reputation of the development and seek to exceed resident expectations through a total commitment to providing solutions of the highest possible standards. To approach each enquiry with a 'can do' attitude.

* Ensure compliance with all relevant legislation and best practices, paying particular attention to the health and safety of staff, contractors and residents and maintaining appropriate records.

* Assist in the coordination of the building emergency procedures, including fire safety protocols and Resident engagement.

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