German-Speaking IT Customer Service Representatives - Inbound and Outbound

Location: Remote (Anywhere in Portugal) or Office-Based in Lisbon
Job Type: Full-Time

Compensation Options:

• Option 1: Gross salary of €1,514/month with free accommodation (own room in a shared house/apartment; includes allowances in the Lisbon area).
• Option 2: Gross salary of €1,834/month (no accommodation provided; includes allowances and bonuses).

About the Role:

Join a team supporting one of the world's leading IT companies, renowned for providing innovative IT software and hardware solutions. This is a fantastic opportunity for individuals passionate about delivering exceptional customer service and optimizing client relationships.

Key Responsibilities:

• Customer Interaction: Handle customer inquiries (approx. 80% inbound, 20% outbound) via phone and online chat.
• Client Support: Provide assistance to corporate customers, primarily small and medium-sized businesses across sectors like healthcare, industry, administration, trade, finance, and education.
• Problem-Solving: Offer customer-oriented solutions and resolve inquiries efficiently.
• Sales and Product Information: Share product details, pricing, offers, and discounts, and process orders and sales over the phone.
• Customer Relationship Management: Maintain consistent communication with existing clients to identify optimization opportunities and provide updates.

Training Details:

• Duration: 3 weeks (conducted in English).
• Content:
• Training on software systems for electronic data processing.
• Comprehensive product and service overview.
• Customer relationship management and consultation techniques.

Working Hours:

• Monday to Friday, between 08:00 and 17:00.
• 160 hours per month.

Requirements:

• Languages:
• Native-level German proficiency.
• B2-level English proficiency.
• Skills:
• Excellent IT knowledge, particularly MS Office.
• Basic hardware knowledge.
• Experience:
• Previous experience in outbound sales is essential.

This role offers a dynamic working environment, whether remote or based in Lisbon, with strong support for professional growth. If you're ready to excel in a customer-focused IT role, apply today!