Job Purpose

Support delivery of quality assurance activities as part of the integrated NWS Technical Quality Assurance Programme (working with a range of stakeholders including internal customers, suppliers and service providers).

Use quality assurance as a mechanism for strengthening compliance and driving improvements in technically assured work relating to the scope managed within Waste Management and Inventory, as well as supporting quality assurance arrangements for the broader range of NWS Waste Services.

Responsibilities

• Perform audits and other quality assurance activities in line with the annual programme and direction of line manager.
• Plan, scope and conduct assigned audits in line with the agreed programme and business processes.
• Provide high quality, timely and accurate reporting from assurance activities undertaken.
• Support technical and commercial arrangements for the NWS Waste Verification Monitoring programme at LLWR Site.
• Support the mechanism for recording, trending and managing non-compliance issues. Including identification of root causes.
• Offer support and guidance on the application of Integrated Management Systems (IMS) and process performance metrics (for both NWS and 3^rd parties such as service providers and supply chain) in order to strengthen compliance and focus quality assurance arrangements.
• Contribute to corporate targets and strategy through the provision of a value adding technical assurance service, promoting continuous improvement.
• Own your personal development to develop competencies across the service assurance scope and broaden your knowledge of both NWS and Quality Management
• As a representative for NWS Technical Directorate, the role holder must demonstrate professionalism, impartiality and integrity in all aspects of the role.
• Be aware of and abide by the standards and expectations for your role and the risks associated.
• Co-ordination of internal SME and supply chain support to schedule and deliver tasks.
• Ongoing engagement with customers and other stakeholders in support of timely resolution of audit and assurance issues.
• Communication of audit and assurance activity outcomes, including general engagement on emerging issues, both written and direct.

Knowledge, Skills and Experience

Essential

• Experience in assurance / auditing (ideally in a highly regulated environment)
• Depth and breadth of experience communicating with a wide range of stakeholders
• Good working knowledge of Microsoft Office applications
• Good verbal and written communication skills
• Strong organisational skills with high attention to detail
• Self-motivated and able to work with minimal supervision
• Driving license / willing to travel

Desirable

• University degree in scientific, engineering or quality assurance related discipline (or relevant demonstrable experience)
• Membership of a professional institute / industry body
• A good working knowledge of ISO 9001:2015, ISO 14001 and ISO 45001 and their implementation
• Internal Audit qualification
• Lead auditor qualification
• A broad understanding of NWS Waste Management and Enterprise Inventory Office and wider Technical Directorate mission