Job Title: Relationship Manager

Location: Cheltenham

Salary: £30k basic

Sector: Travel

About our Client:

Market leaders in optimising Customer Experience Management processes, our client has ambitious growth plans over the next five years. With offices in Covent Garden and Gloucestershire, they're looking to scale their teams rapidly to satisfy demand.

They're now looking for an individual to come in and lead on customer success and relationship management - this role is vital, occupying a unique position within the business, with the strategic awareness required to enable the board to make the right decisions and the right times.

The package:

• £30k basic salary
• Share options
• Regular socials in a welcoming, inclusive culture
• Excellent scope for progression and extensive training, internally and externally in partnership with Pareto - with structured development programs provide
• Full tech stack provided to ensure you hit the ground running
• Fantastic, modern offices
• Lucrative bonus/incentive schemes
• Healthcare & Pension
• Cycle to work scheme

The Role at a Glance:

• Support the Board Team members on specific activity - including preparation prep, market analysis, project coordination with internal teams and more
• Attend and provide additional support within meetings, ensuring actions from those meets are clear and followed up correctly
• Ensure that board members are informed of activity in a timely manner
• Attend events and support activities when required
• Assign enquiries as they come in to relevant team members and departments
• Support with proposals and follow ups, adeptly interact with warm prospects who are in the sales cycle post initial meeting
• Learn! Proactively listen, watch and shadow other members of the team with one eye on your progression with the business - unlocking more responsibility and earning potential in supporting the SMB team

Qualifications:

• Degree educated
• Desire to build a career in customer success or relationship management
• Excellent written, verbal and interpersonal skills
• Excellent organisational skills
• Interest in customer experience and comms an advantage

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.