Job Responsibilities

• First point of contact for all support queries relating to the legal tech products.
• Logging of requests and problems.
• End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
• Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
• Reporting and general maintenance of the Legal Tech products.

Skills Required

• 1-2 years' experience of Desktop Support/Service Desk Analyst, Legal Technology would be a bonus!
• Strong knowledge Microsoft Office 365
• iManage, HighQ, Bryter, Contract Express, DocuSign or Luminance

This role offers hybrid working - 3 days office based/2 days WFH.