McQueens Dairies Ltd - Role Profile

Job Title: Depot Manager.
Reports To: Logistics Manager.
Based At: Kings Lynn.
Working Hours: Nightshift 21:00 - 07:30.
Salary: £40,000 Per Annum and up to 10% performance related bonus.

Position Overview:
To manage the overall performance, workplace organisation, annual budget and functionality of the depot facility. Leading a team of drivers, stores staff, team leaders and assistant manager who you will work closely with and are able

Coach and Develop:
With will an eye for detail and a flexible approach to meet the needs of the business, you must be able to demonstrate that you have a drive to attain and maintain excellent standards. Ensuring that our teams provide the outstanding service expected and that all our deliveries are completed safely, successfully and on time.

Responsibilities:
Effectively lead the depot to excellent standards in the following areas:

• • Health & Safety
  • Learning & Development
  • Customer Services
  • Financial Control
  • Facilities Management
  • Despatch
  • Human Resources Operations
  • Transport
• Engage with colleagues in the depot keeping morale levels high and understanding where improvements can be made. Motivating all staff by coaching and mentoring them through challenges and celebrating success.
• Organise and control the induction and ongoing training of all employees in conjunction with our Learning & Development team.
• Maintain good operating standards using 5S disciplines.
• Manage a depot level Profit and Loss centre. Keep distribution costs and overheads in line with budget.
• Fully explain any processes, changes or developments within the business to all staff through notice boards and meetings.
• Drive great culture and performance with the guideline of assigned KPI's.
• Deliver system and IT enhancements at the local depot aligned to the business IT system strategy.

Key Areas:

Health & Safety -

• Drive a proactive H&S leadership culture with Gemba Walks, safety audits and behavioural observations being part of the norm.
• All accidents and injuries are recorded and reported to H&S team following the set guidelines.
• All manual handling training is carried out prior to equipment use and signed off by management.
• Assess any risk and ensure safe systems of work are in place and adhered to, providing training and reassurance when needed.

Depot Team performance -

Review the following key points using a balanced scorecard approach which directly relate to depot and driver performance, discussing regularly with Team Leaders and drivers, getting detailed feedback for reports:

• Customer complaints
• Driver Messages
• Driving Scores
• Bottle Returns
• Delivery issues/GPS Co-ordinates
• Run Efficiency
• New Business
• Provide effective training and inductions to all staff and ensure any training practices are carried out to our standards of excellence.
• Have regular conversations and listen to all staff, taking their comments on board and driving change with involvement.
• Responsibly manage staff holidays through Teamseer.

Depot Processes -

• All stock recon and controls are recorded accurately, and old stock is rotated to avoid waste.
• To ensure that the stores staff can have orders picked on time prior to the drivers' arrival.
• Controls are in place to safely allow the movement of staff and vehicles without overcrowding in the depot and in the yard.
• Good standard of housekeeping is maintained, and any works need carried out are reported and actioned.
• Maintain the cold chain by ensuring all doors are closed and that the product only leaves the chill when loading is permitted.

Vehicle Fleet Management -

• Communicate effectively with Transport team to ensure all faults and repairs are carried out as soon as possible.
• Full accident reporting processes are carried out (including getting third party details).
• High standards of vehicle hygiene are followed.
• Fuel and Ad-Blue logs are kept accurate and up to date.

Regulatory -

• Manage the facility in accordance with H&S regulations and technical food safety standards.
• All paperwork is disposed, scanned or secured in line with GDPR.

Key Experience, Knowledge and Skills:

Experience -

• Background in dairy, food or drinks distribution preferred.
• Management experience in a nightshift operation.
• Exposure to Food safety audit standards such as BRC.

Knowledge -

• IOSH certified

Excellent knowledge of MS Office Applications (Excel, Word)

INDHP