We have teamed up with a successful legal organisation, based in Fareham, to find a Recoveries Executive to join their collaborative and growing team. This position offers hybrid working (2 days from home), 26 days annual leave, and the option to take advantage of a great spread of benefits. This role would suit someone who is looking to take their career to the next step and learn the role, OR, someone who has similar experience and wants enjoys working at this level.  We're seeking an individual with a confident telephone manner, adept negotiation skills, and the ability to communicate complex issues with finesse. Previous experience in customer service or a related field is advantageous, but what's crucial is your positive attitude and unwavering resilience in handling intricate financial matters. If you're ready to elevate your career in a close-knit and supportive environment, apply now!Reporting to the Credit Control Manager, you will be responsible for:

• Credit control, chasing debt via telephone, letter and email
• Liaising with customers to resolve queries and agree on payment plans
• Initiating legal proceedings if necessary, and issuing relevant letters
• Taking inbound and making outbound calls to customers
• Assessing customer affordability through completion of income and expenditure forms
• Supporting the Credit Control Manager

What you will need:

• Previous experience in a similar role, such as: Credit Controller / Collections Agent / Credit Control Clerk / Recoveries Agent / Debt Collection Agent / Customer Service Representative / Customer Support Officer
• A confident telephone manner
• To be comfortable communicating sensitively on challenging issues

What you will get:

• Hybrid working (2 days from home)
• 26 days annual leave plus bank holidays
• Annual bonus scheme
• Study support
• Team lunches
• Tech and gym discounts
• Onsite parking
• Cycle to work scheme

If you would like