Morgan McKinley is looking for an experienced Customer Relations Manager to join a fab company based in East Grinstead, West Sussex. The Customer Relations Manager will be providing guidance to the contact centre on any customer complaints, taking hold of escalations with a strong customer focus, helping to identify ways to reduce complaints, through reporting and identifying trends and improvements. This is a great varied hybrid working customer services manager role.

Salary: up to £36,500 + excellent benefits

Location: Hybrid working - East Grinstead, West Sussex

Customer Relations Manager duties:

Oversee the Customer Services - complaints function
Monitor, review and implement customer complains processes
Be champion of Customer Service excellence, generating high levels of customer satisfaction
Reporting key complaint, customer service levels and trends
Suggest and develop processes to improve efficiency of customer experience
Monitor and review customer feedback surveys
Review contact centre levels, support with training and recruitment
Investigate and reply to complaints that are escalatedSkills and experience required:

Proven experience working in a similar Customer Services, Management - complaints management type role
Excellent communication skills
People management experience
Attention to detail, accuracy and analytical skills