Position: Customer Service Executive (Hybrid)

Job Type: Permanent

Salary: £23,160 pa

Hours: 37.5 hours per week, between 8.30am to 6pm Monday to Friday

Location: Hybrid/Ellesmere Port Office (1 x days office based & 4 x days home working)

Main Purpose of the Job: You will be responsible for effectively and consistently resolving queries received from clients and service providers through inbound telephony and email management. Day to day responsibility for maintaining service levels of inbound queries and logging of these queries form key areas of the role. Delivery must be achieved by offering the highest standard of customer service to all parties and where possible providing a first call resolution. You will work closely within the Customer Services team and other Operational teams to ensure the overall Customer Service aims and objectives are met and exceeded.

Specific Tasks
•Manage individual workload of inbound telephone calls, emails and webchat
•Liaise with all relevant parties to provide a satisfactory response
•Update the Case Management system, ensuring latest case information is held on file
•Support the escalations process and liaise with internal departments where appropriate
•Meet service levels as required for specific tasks
•Promote best practice methods
•Make recommendations to management regarding standards, documents, environment orother improvements
•Perform other tasks as required by management

The Candidate
We are looking for a candidate who is able to prioritise work in a demanding and fast paced environment. You will be hold experience within customer services together with:
•Excellent communication skills both verbal & written.
•Confident personality.
•Excellent listening skills
•Experience of working within a process driven office environment
•Results driven and an excellent team player.
•Excellent IT / MS office skills
•Telephone and Customer Service experience
•Ability to form key business relationships.

The Benefits
•23 days holidays, that increases with service
•Free parking
•Gym membership discounts
•Kitchen Facilities

Revive Recruitment are a Chester based Recruitment Agency who delivers a refreshing service to Candidates and Businesses throughout the Cheshire and North Wales Regions. Located on the Chester Business Park, we are a local and dedicated recruitment agency who will provide you with a professional, positive and bespoke permanent recruitment service.
Unfortunately, due to a high volume of CV's we cannot respond to every applicant. In the event that we haven`t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies
We are acting on behalf of the client as an Employment Agency in relation to this vacancy
Key Words: “Customer Service”, Service, “Call Centre”, Inbound