Company: PRECISE PLACEMENTS
Job Type: Permanent, FullTime
Salary: Salary negotiable
IT Support Analyst - Legal Sector, Award Winning Law Firm, MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand
Our award winning law firm client are looking to recruit an IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) on a permanent basis to support all computing and communications hardware and software and provide 1st and 2nd line support to London office and dealing with and responding to issues in a professional and timely manner.
The right IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) will also provide general and second level application support to end-users. This includes deskside support, face to face support and remote support.
Day to day duties for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand) opportunity are:
- Provide deskside support on various applications, including Windows Operating Systems, MS Office Suite/Microsoft 365, iManage, Internet & Intranet, telephone, Unity Messaging, iPhone/Blackberry Work, Citrix, time recording, BigHand and proprietary applications.
- Maintain working knowledge of all Firm deployed applications.
- Providing assistance in testing new or upgraded applications.
- Special projects as requested by the IT Support Services Manager or the IT Operations Senior Manager.
- Support AV within the Firm (Webex, MS Teams and Zoom)
- Maintenance of iPhones and iPads
- Maintenance of Home office systems
- Dealing with some aspects of network support (e.g. adding, changing and/or deleting users from the Firm’s network, as needed)
- Monitoring the LAN/WAN (basic diagnostics)
- Hardware maintenance and documentation
Key Skills and Experience required for this IT Support Analyst (MS Office Suite/Microsoft 365, iManage, Time Recording, BigHand):
- Strong PC, Windows, and applications knowledge.
- Technical skills required: Active Directory, Windows 10, Citrix, MS Office 2016/Microsoft 365, Internet/Intranet technology, printers & printing, PC Desktop and Laptop hardware knowledge, call logging systems.
- Excellent communication, interpersonal and customer-service skills.
- Ability to work effectively with all organizational levels.
- Able to work on multiple projects/priorities in a deadline-driven environment. Must be able to remain calm in pressure situations and adapt quickly to change.
- Demonstrate ability to maintain a customer-service focus and attitude at all times.
- Capable of working individually and as part of a team.
- Ability to take the lead on projects and problems when requested or as appropriate
- Procurement, installation, and support of all local smartphones (iPhone, Blackberry Work)
- Basic knowledge of LAN/WAN technologies, and network troubleshooting.
- Excellent time management, with a flexible approach to ensure adequate support for the office.
- A flexible approach to weekend working onsite for various projects.