An exciting new opportunity for an IT Support Analyst (1st Line & 2nd Line) to work with a leading financial services solutions provider. Working within a small but talented team, your role will be to support internal business users (approx. 100) with applications, hardware and desktop queries. You will benefit from a supportive and friendly team keen to embrace a new teammate and help them on their journey.You will need to have at least 3 years commercial experience supporting 2nd line technical queries.

Day to Day activities include:

• Perform 1st & 2nd line diagnostics
• Setting up new users, building laptop and PC hardware, configuring software and VPN access.
• Adhering to ISO process to deliver a high grade of IT and customer support
• Esnure all tickets are resolved or escalated
• Training and support of new users across software and IT services
• Interactions with globally dispersed end users

Skills & Experience required:

• Experience required working in a 1st and 2nd line IT Support role and management of P1 and P2 incidents
• Experience of using an IT ticketing system
• Excellent communication skills
• Knowledge of PC hardware, software, and their components in a business environment
• Knowledge of Office365 including, but not limited to Teams, SharePoint, Outlook
• Proven troubleshooting skills
• Proven working knowledge of operating systems (Windows primarily) and ISO standards
• Team player with a strong attention to detail
• Positive attitude with a proactive approach to work

This role requires to be on-site full time (5 days per week)

Please send your CV to

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.