A housing association is currently looking for a Business Services Officer on a temporary basis for about 3 months

Key responsibilities are as follows

Concierge service - Meet and greet, one stop shop, liaising with IT

Dealing with customers, understanding their queries, resolving sometimes challenging issues

Facilities Management - building maintenance, Audio Visual (AV) and first line workstation support

Post room services - scanning and distributing incoming post electronically

Customer service - providing excellent customer service to both internal and external customers including our commercial tenants

Administrative duties to support the Business Services Managers (BSM) and to provide services to the wider businesses such as the Governance team and Learning and Development (L&D) training team

Budget Management - assisting BSM to monitor budgets, raising purchase orders and reconciling invoices; as instructed, reviewing contract costs/charges against the market to obtain VFM.

Supporting conference facilities - liaising with host and delegates, dealing with room set up, supporting AV and catering requirements

Pool car administration - processing invoices, fines, and congestion charges, updating Motor Insurance Database (MID); servicing along with procuring and returning leased vehicles

Contractor & supplier Liaison - proactively liaising with contractors, attending contract meetings, interpreting the monthly report, and querying any discrepancies and service issues, raising call outs, following up works and signing off works completion to invoice payment

H&S - undertaking independent office inspections, ensuring safe working environment, maintaining statutory documentation, to carry out appropriate roles within fire evacuation strategy

Supporting the H&S team with administration work and remote DSE assessments

Office moves - internal/external; assisting with physical moves, liaison with departmental leads on appropriate layout, preparation and after care

Projects - you will be required to undertake project varying from office moves to procuring services (e.g., leased vehicles, office repairs work)

PAYE £18.48 Umbrella £24.29

This is a completely office based role, no hybrid or remote.

Essential requirements

Ideally have experience in Customer Service as well as experience of working in facilities management

Excellent on Word & Excel

Must be immediately available or on short notice