Company: REED
Job Type: Permanent, FullTime
Salary: £24,000 - £32,000 per annum, Inc benefits
Customer Service Coordinator - Salary Band: Dependent upon experience £24,000 - £32,000
- Location: Milton Keynes
- Job Type: Full-time
We are looking for a dedicated Customer Service Coordinator to join a dynamic team, responsible for delivering customer service excellence in line with contractual requirements. This role involves dealing with a customer face to face, providing first class service to their queries and trying to resolve their concerns/ issues the best possible way.
Day to Day of the role: - Enter accurate data into the shipping systems.
- Organise diplomatic consignments, ensuring strict compliance with all required paperwork, including customs processes and invoicing.
- Review customer bookings and clearance instructions, ensuring they are understood and followed.
- Provide relevant service providers with the required information for successful service delivery.
- Communicate with operations to ensure the accuracy of consignment delivery.
- Process shipments using third-party operating systems.
- Comply with all relevant work and safety legislation, standards, and organisational procedures.
- Research and provide competitive quotations.
- Provide customer reports where required.
- Coordinate with warehouse and transport teams for error-free handling of diplomatic material.
- Support accompanied diplomatic shipments out of hours.
- Handle customer complaints, issues, and operational irregularities through CRM tools.
Required Skills & Qualifications: - NVQ Level 2 Including Maths and English.
- Up to 3 years’ experience in the freight forwarding industry or logistics.
- Security clearance will be essential.
- Excellent written and communication skills.
- Team player with the ability to organise and prioritise workload.
- Competent in IT skills, Word, Excel, and customs systems.
Benefits: - 37 ½ hours per week, Monday to Friday.
- 33 days holiday per annum inclusive of bank holidays.
- Life Assurance 4 x salary following successful completion of probationary period, subject to inclusion in the GPP.
- Cash Care Health Plan following successful completion of probation – non-contractual.
To apply for this Customer Service coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role or for further information contact Kristine at Reed Milton Keynes office.
