We are delighted to be working in partnership with a global market leader in search of an experienced Customer Service Advisor to join their growing team based in Manchester.Daily Responsibilities* Customer Service Excellence: Provide exceptional customer service, handling inquiries, managing accounts, processing orders, and resolving issues promptly and efficiently.* Financial Management: Process payments, reconcile banking, and calculate commissions.* Administrative Support: Maintain accurate records, create proforma invoices, and update manual logs.* Sales Support: Identify and communicate sales opportunities, and proactively inform customers of new products and services.* Relationship Building: Develop and maintain strong, long-term relationships with customers and agents.* Operational Collaboration: Work closely with operations and sales teams to ensure smooth processes and customer satisfaction.* Process Management: Manage workload within KPI frameworks to optimise customer experience and productivity.* Stock Management: Contribute to accurate and timely stock counts.About you?* Previous Experience in Sales Administration or Customer service* Capable of prioritising workload and solving problems* Able to remain focused in a busy telephone environment* Willingness to learn about industry, products, customer and agent requirementsBenefits* Branch Based Bonus* Salary £25,357.50* Extended parental support leave* Mentoring schemes* Pension scheme: Up to 5% employee contribution, matched with 10% employer contribution* 25 days holiday + BHApply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.