Customer Service Claims Coordinator

Stoke-On-Trent - ST1 3DH

37.5 hours per week

Hybrid working after probation!

Interested in starting a career in an international insurance company? Look no further! Davies is seeking a Customer Service Claims Coordinator for First Notification of Loss to join our successful Property team in our Stoke office. This role will place you at the heart of our customer journey and you will be the first point of contact in moments that matter to our clients.

Why would you join Davies?

At Davies, we’re a community of passionate professionals who thrive on collaboration, innovation, and making a difference.

What’s in it for you?

• Reward platform - Access discounts from over 800 retailers. Treat yourself - you’ve earned it!
• Generous Leave: Start with 25 days of holiday, and it grows with your service. Plus, the option to purchase up to 5 extra days each year.
• Professional Development: Industry experience is a plus, but not essential. You can look forward to excellent training and great opportunities for professional qualifications.
• Work-Life-Balance: Our standard workweek is 37.5 hours and we offer a hybrid work environment

What will your day look like

• You will be the first point of contact when a customer needs to make a claim
• You will be responsible for taking accurate and detailed information about new claims which will be reported by telephone, email or by electronic claims forms
• Managing inbound calls and making outbound calls to take information
• Accuracy and excellent questioning techniques a must to get every piece of the claims detail on all claims reported
• Customer focus is key and you will need to show excellent customer service through your friendly, professional and empathetic telephone manor
• You will be responsible for sending out welcome packs to customers detailing the steps of their claim

Abilities And Knowledge

• Customer-Centric Approach: As a great communicator, you’ll be the voice of Davies. Your empathetic service will leave a lasting impression on our customers.
• Thriving in Fast-Paced Environments: Embrace challenges and deliver swift outcomes
• Attention to Detail: Excellence lies in the little things.
• Proactive Attitude: We love enthusiasm! Be the driving force behind positive change.
• Numeracy, Literacy and IT: You can offer strong numeracy, literacy and IT skills
• Adaptability: Challenging conversations? No problem. You handle them with grace and professionalism.

Our Values

• Dynamic: We adapt swiftly to change, always looking ahead.
• Innovative: Solution-focused, with an entrepreneurial mindset.
• Succeed together: We succeed together, valuing diverse perspectives.
• Connected: United under one mission, making a difference.

We’re committed to equal opportunities and support applicants with disabilities. Contact Human Resources for any necessary adjustments during the application process.