Mobile Cleaning Supervisor - Based in the Midlands

You will be required to complete a DBS Check

Must have UK Driving Licence due to this being a mobile position.

Duties:

* Induct new cleaners across sites, carry out toolbox talks and cover cleaning where needed.

* Provide leadership, direction, and delegation to staff. Promote and share best practice.

* Ensure flexible, suitable, and safe manning levels are maintained across all shifts to ensure service meets its contractual requirement.

* Develop good working practices and relationships to support staff. To include engagement, motivation, discipline, safety, and general welfare of the staff under their supervision.

* Provide initial line of escalation for customers and staff for all services related queries.

* Collate and coordinate the information required for Soft Services Team Leaders, ensure the information is provided in a timely manner.

* Producing a month end service report for Soft Services Facilities Manager, based on the data gathered and analysed throughout the month

* Effectively supervise, train, motivate, discipline and ensure the safety and general welfare of staff in accordance with policies, procedures and training plan.

* Enthusiastically support, actively promote, and demonstrate superior Customer Service in accordance with the department and company standards.

* Be responsible and accountable for overall day to day operations of the team.

* Support the recruitment with the sign on process and DBS checks, management, and development of staff to meet all contractual requirements, Key Performance Indicators and Service Parameters.

* Manage and complete the staff allocations

* Take responsibility for development and maintenance of expectations related to all people management as well as the onsite process including absence (e.g., return to work interviews and absence reviews meetings), time keeping, retention, productivity, quality of work, uniform and appearance standards, behaviour & attitude.

* Ensure that all comments/complaints are fully investigated, and findings reported to the Soft Services Facilities Management team in a timely manner.

* Attend training or meetings required by your line manager.

* Undertake Note Taking and Investigations to support the Service Managers.

* General cleaning duties