Job Title: Clip n’ Climb Arena Assistant Location:The Pinnacle Bouldering Centre and Clip 'n’ Climb Northampton, Weston Favell

Job Type: Full-Time, Part Time, PermanentSalary: Competitive, based on experiencePerks:

• 28 days holiday Pro Rata
• Free climbing access
• Exclusive staff discounts

Role Overview:As a Clip n’ Climb Arena Assistant, you will manage and deliver exciting and safe climbing sessions using the Clip n’ Climb facilities, inspiring visitors of all ages to enjoy climbing in a fun, controlled environment. You’ll ensure smooth day-to-day operations, overseeing safety, customer experience, and session scheduling. This role is ideal for someone with an interest for climbing and customer service, looking to help create a memorable experience for all visitors.

Key Responsibilities:

Clip and Climb Sessions:

• Lead and supervise fun, engaging climbing sessions for groups and individuals, ensuring they are suitable for all ages and abilities.
• Ensure that sessions start and finish on time, keeping the schedule running smoothly.

Safety:

• Conduct daily safety checks of Clip n’ Climb equipment and ensure safe operations at all times.
• Deliver safety briefings to participants, ensuring everyone understands how to use the equipment properly.
• Kit up participants in safety harnesses and other equipment ensuring it its fitted correctly.
• Perform rescues and give assistance to any participants who require it.
• Full training on the above will be provided.

Customer Interaction:

• Provide excellent customer service, greeting visitors warmly and ensuring they have an enjoyable experience.
• Address any customer concerns or issues promptly and professionally.

Centre Maintenance:

• Help keep the Clip n’ Climb area clean and well-maintained, and assist with reception and café duties as needed.

Skills & Experience:

Required:

• Interest in climbing or an interest in sports.
• Strong customer service and communication skills.

Desired:

• First Aid and Safeguarding qualifications.
• Experience working in a busy leisure environment

Personal Attributes:

• Able to stay calm under pressure and handle a fast-paced environment.
• Friendly, approachable, and enthusiastic about working with customers of all ages.
• Highly organized and self-motivated, with a proactive approach.

What We Offer:

• Competitive salary and career growth opportunities in a growing business.
• Full training and ongoing development.
• Free climbing access to all Pinnacle sites and exclusive discounts on gear

Work Location: In person, NorthamptonExpected Hours: 20-40 hours per week (day shifts, weekends, holidays)