Customer Service Manager

Huddersfield

£42,000 - £45,000

My client, a Global B2B manufacturer specialist, is seeking an experienced Customer Service Office Manager with the ability to manage a small team of 4 covering aftersales customer support and customer communications in a fast-paced environment. To engage and motivate this team successfully to progress excellent customer service, administration and events/communications with their customers.

You will be a versatile, adaptable Manager, experienced working within a similar position developing customer service and sales within a manufacturing or engineering business. I am looking for someone with a modern management approach, you will need to have a collaborative management style and the ability to empower your team through continuous up-skilling and coaching.

Key Responsibilities:

· Oversee the fulfilment of all customer orders within the business

· Ensure the team are maximising revenue from existing customer accounts

· Identify opportunities and methods that the team can use to initiate communications with customers for trade shows/press releases/social media.

· Hands-on customer support and management of the team workflow.

· Work alongside the Managing Director and BDM;s to ensure campaign & communications activity is appropriately targeted and is followed up.

· Manage team one2ones and staff records.

· Implement incentives.

· Recruitment and new starter inductions and training.

· Ensure all customer complaints relating to support functions are resolved.

Ideally, I will need you to have recently managed a similar team for a minimum of 2 years.

Key areas of the role which may be of interest -

Ø Providing leadership and direction whilst objectively measuring and managing the performance of individuals - including motivating the team during periods of high demand, rewarding good service and the timely management of under-performance

Ø Managing the demands of different teams and identifying the best resource for tasks

Ø Handling challenging customers relationships to a positive outcome

Have a collaborative management style - believes in training, development and coaching.

Ø Versatile - can switch between tasks quickly and effectively

Ø Excellent attention to detail and organisation skills

Ø Confident leader, who isn't afraid to be hands-on when needed

A competitive salary is offered dependant on experience with a great holiday allowance, full product training, free on-site parking and pension.

I look forward to hearing from you, thank you for taking the time to apply.

Lisa

FARR Associates

Recruitment Specialist