Lead Administrator / Service Coordinator (Electrical & Fire Services) - Up to £35,000 DOE - Dartford area Office

Location: Dartford, Kent
Salary: Up to £35,000+ (Depending on experience)
Hours: Monday to Friday, 8:00am - 5:00pm (1-hour unpaid lunch)
Benefits: 24 days holiday (plus bank holidays), Nest pension, company laptop and phone, career development opportunities

Our client, a well-established FM services provider based in Kent/South East London, is seeking an organised and proactive Lead Administrator / Service Coordinator to support their busy Electrical and Fire Services division. Working closely with the Contracts Manager and QS Lead Engineer, this is a key role in ensuring smooth day-to-day operations across multiple contracts.

Key Responsibilities:

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Coordinate engineer diaries, service schedules, and customer appointments

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Support the delivery of both reactive maintenance and planned preventative maintenance (PPM)

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Prepare and maintain compliance documentation (e.g., EICRs, Fire Alarm Certificates)

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Liaise with clients, engineers, suppliers, and internal teams to ensure service levels and contract obligations are met

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Participate in contract-related meetings with clients and the engineering team

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Assist in improving and streamlining admin processes within the division

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Maintain accurate records using CAFM/industry software and Office applications

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Provide occasional support for emergency/out-of-hours coordination if required

What Our Client Is Looking For:

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Minimum 3 years' administrative experience, ideally in FM, engineering, or construction

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Prior experience in fire safety or electrical services (highly desirable)

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NVQ Level 2/3 in Business Administration (desirable)

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Proficiency in Microsoft Office (Outlook, Word, Excel, Teams)

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Experience using CAFM or industry-specific systems (Joblogic, Clik, etc.)

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Strong understanding of service coordination, compliance documents, and contract workflows

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Confident communicator with excellent organisation and multitasking skills

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Experience leading or mentoring junior administrators (a plus)

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A proactive mindset with a commitment to high service standards

What's On Offer:

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Salary up to £35,000, depending on experience

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24 days holiday + bank holidays

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Nest pension scheme

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Laptop and mobile phone provided

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Supportive, close-knit team environment

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Career progression opportunities within a growing business

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Immediate start available

How to Apply:
Ready to step into a key coordination role with a respected FM provider? Apply today or contact Steve West for more information