Come and join world-renowned DHL Global Forwarding! A company who are consistently recognised as a top employer with exceptional career prospects.

37.5 hours per week | Mon - Fri | 09:00 to 17:30 Hayes, London

Benefits:

• Competitive annual salary

• 25 days holiday plus bank holidays

• Pension scheme - up to 8% employer contribution

• Enhanced maternity/paternity/adoption leave

• Support with self-development and career opportunities

• Reward & Recognition awards

• Charity and volunteering support through DHL Foundation

As our International Life Sciences (ILS) Air Export Operations Specialist, you'll be working in a team of experienced freight professionals, administering the end-to-end process of air freight export operations that focus on International Life Sciences shipments - pharmaceutical and medical goods including temperature-controlled. Activity will include:

• Coordinating the movement of pharmaceutical/medical goods through air freight

• Quoting and booking Air Freight options

• Ensuring compliance with Customs, customer SOPs, temperature requirements and UK GDP regulations

• Preparing and processing export documentation: air waybills, customs declarations, packing lists and invoices

• Tracking shipments and coordinating with carriers, shipping lines, and logistics providers

• Liaising with DHL Global Forwarding's overseas offices on shipment planning

• Providing updates and guidance to customers on shipment status, shipping options, export regulations

• Liaising with Carriers and Handling Agents to resolve exceptions and discrepancies

• Preparing quotes, invoices and billing

What we are looking for:

• Operational Freight Forwarding experience is essential ideally Air Freight export operations

• Knowledge of shipping of Pharmaceuticals/Temperature Controlled goods desirable however training can be provided

• Experience of HMRC procedures and knowledge of CDS is beneficial

• A high attention to detail and accuracy

• Ability to efficiently manage workload

• Confident working in a fast-paced office environment with customer contact

• Strong IT skills including use of Excel, Outlook and in house systems

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