Juice Recruitment is delighted to be working with a growing retail business, with the appointment of a Customer Service Manager to join their growing team in Avonmouth.

You will be responsible for overseeing daily operations, ensuring high levels of customer satisfaction and driving team performance. Key Responsibilities:

• Leading small team of customer service representatives, monitoring and improving performance.
• Resolving escalated customer issues.
• Reviewing performance data to further improve processes and training needs.
• Conducting team meetings to report updates from the Senior Leadership Team.
• Developing and implementing strategies to improve customer satisfaction, retention and loyalty.

Skills required:

• Proven experience in a call centre environment in a Customer Service role.
• Excellent communication, leadership and problem-solving skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to think strategically and make key decisions.

Extra details:Monday to Friday, 09:00am - 5:00pm.Office based, Avonmouth.Must have own vehicle, no public transport links.Basic Salary up to £50,000If this is of interest, then please apply today!