Technical Print Machine Field Service Engineer | Milton Keynes | Full Time | Competitive salary + overtime opportunities

Join a Growing Industry Leader in Print Finishing and Packaging Solutions!

Established in 2001, Encore Machinery has built a stellar reputation as the sole UK importer of cutting-edge print finishing and packaging machinery. Known for their unwavering commitment to quality and technical excellence, they are proud to deliver top-tier products and unparalleled customer support.

As part of their continued growth, they're looking for a Technical Print Machine Service Engineer to join their dynamic and welcoming technical support team. This role offers a fantastic opportunity to work with advanced technologies, grow your skills, and make a meaningful impact in a company that values innovation and customer satisfaction.

You'll work with industry-leading machinery, gain exposure to exciting projects across the UK and Europe, and enjoy the support of a collaborative and experienced team. We're passionate about fostering a positive and growth-oriented workplace.

If you're a skilled, customer-focused problem solver with a passion for technology and technical excellence, Encore Machinery would love to hear from you!

Are you the right person for the job?

Education & Experience:

Relevant technical qualifications (mechanical/electrical).
Prior experience in the print or packaging sector (preferred).
Skills & Competencies:

Exceptional diagnostic and troubleshooting skills for mechanical and electrical systems.
Ability to read and interpret electrical and mechanical schematics.
Strong communication skills to effectively engage with customers and colleagues.
Self-motivated with the ability to work independently.
Full, clean driving licence (ability to tow a trailer is a bonus).
Desirable Skills:

Hands-on experience with print finishing and packaging machinery.
Familiarity with network-based remote support and software troubleshooting.
Ability to stay calm and resolve technical issues under pressure while maintaining a customer-first approach.
What will your role look like?

Provide remote and onsite technical support for our print finishing and packaging machinery ranges.
Conduct machinery demonstrations, installations, and customer training sessions.
Diagnose and resolve mechanical, electrical, and software faults, minimising downtime.
Build and maintain strong customer relationships, delivering exceptional customer service at every step.
Collaborate with overseas manufacturers to implement technical solutions.
Support the sales team at trade shows, customer events, and other promotional activities.
Maintain and manage vehicle parts stock, ensuring maximum first-time fixes.
What can you expect in return?

Fully equipped company van for business + private use
Generous leave: 23 days annual leave (including three reserved for Christmas shutdown) + bank holidays
Continuous development: Access to educational courses to enhance your skills
Expense coverage: Overtime, overnight allowances, and reimbursement for business expenses
Pension scheme for long-term financial security
Work with cutting-edge machinery and innovative technologies
Grow your skills through hands-on learning and tailored development opportunities
Be part of a supportive and friendly team that values your contributions
What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

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