We are seeking a dynamic and experienced Customer Service Administrator to join the team at an exciting period of growth. The successful candidate will play a key role in supporting our Customer Services team, ensuring the delivery of first-class service in a busy office environment. This is an excellent opportunity for someone with a background in customer services, strong communication skills, and a desire for self-development.

• Up to £23,000 basic salary
• Annual 10% discretionary bonus
• Pension and private healthcare
• Free onsite parking

• Manage inbound and outbound customer calls for orders and product queries
• Handle troubleshooting and complaints for all products, including software and mobile apps
• Process orders and maintain data input
• Proactively engage with customers to manage relationships and identify additional support needs
• Follow standardised procedures and deadlines, documenting all customer interactions in the CRM system
• Liaise with 3rd party partners to ensure timely deliveries

• Background in Customer Services
• Strong interpersonal communication skills
• Experience in complaint handling
• Excellent IT skills
• Attention to detail and accuracy
• Flexibility and ability to adapt to a rapidly changing environment

If you are a self-motivated professional with a passion for delivering exceptional customer service and administration - Apply now and be part of our dedicated team!