Role OverviewKey Responsibilities:

Build and maintain strong relationships with clients
 Renew existing contracts and service agreements, and move clients onto contracts or service agreements where not present
 Develop and implement client relationship management strategies relative to the size and value of each client and in line with the business growth and retention strategy
 Recommend and implement improvements to the management of client relationships
 Be the first line point of contact for clients with responsibility for the day-to-day account management of a portfolio of clients which, at times, can include finding solutions to complex problems
 Meet agreed financial growth targets from the within the existing portfolio which will be achieved through contract renewals, price increases and introducing new service lines
 Agree and deliver annual account plans for clients including monthly and quarterly reviews with appropriately detailed MI
 Ensure that all service escalations are directed to the correct personnel within the business and responses collated and replied to in good time and to the client's satisfaction
 Liaise with colleagues and external providers to ensure all contracted services are delivered as per specification
 Support the Head of Account Management as required
 Work alongside marketing colleagues to ensure successful fulfilment of marketing campaign
 Use in-house IT systems and follow documented processes to ensure client requirements are clear and deliverable to all relevant staff and to record client / prospective client activity
 Promote the services offered by the business at networking events
 Understand and ensure any required adherence to GDPR, AMRA and EQA
 Proactively self-manage ongoing personal development, including but not limited to internal training opportunities, external market trends, competitor awareness, corporate health and wellbeing developments, accompanied field-visits and colleague mentoring
About the RoleAccount Manager - Corporate Health

Location: Remote but with regular travel to HCML offices and client sites

Status: Full-time, permanent

Salary: £40-45k depending on experience

HCML are looking for an Account Manager for our Corporate Health division. The successful applicant will be responsible for the account management and successful retention of a portfolio of existing clients as well as holding a target for revenue and profit growth. Working closely with colleagues in the Operations and Business Development teams, this is a key role, integral to the growth aspirations of the business.

Benefits
25 days annual leave
Your birthday off
6% company pension contribution
Bike to Work Scheme
Medicash Health plan
Enhanced Maternity/Paternity/Adoption and Shared Parental leave
2 voluntary days per year
Long Service Awards
Employee Wellbeing Seminars
CPD opportunities
Professional memberships paid for (role dependent)
Essential SkillsSkills and Experience:

Minimum 3 years account management experience in healthcare or employee benefits
Demonstrable experience of delivering account plans in conjunction with clients, generating revenue growth
Experience of working across operational and relationship teams
Strong communication, interpersonal and collaboration skills, including at executive and Board level
Good knowledge and experience of MS Office
Excellent presentation skills, to build and present key information, both internally and externally
Ability to disseminate relevant information
Self-motivated and able to work on own initiative
A strong desire and expertise to get prospective opportunities 'over the line