Job Title: Chief Operations Officer (COO)Location: Manchester Reports To: Chief Executive Officer (CEO)

Company Overview:CloudScope Recruitment is delighted to be working in partnership with a dynamic and growing software development agency specializing in delivering innovative solutions. Our clients team of talented software engineers, project managers, and designers work collaboratively to drive digital transformation, providing exceptional software products that meet their clients' evolving needs.

Position Summary:The Chief Operations Officer (COO) will be responsible for the oversight and management of day-to-day operations, driving operational excellence, and scaling the company’s processes and systems as we grow. Reporting to the CEO, the COO will play a critical role in shaping and executing the company's strategic goals, aligning operations with business objectives, and ensuring effective project delivery, client satisfaction, and financial performance.

Key Responsibilities:

1. Strategic Leadership:
   • Develop and implement operational strategies that support the company's growth goals and enhance operational efficiency.
   • Partner with the CEO and other executive team members to shape the company's strategic direction and ensure alignment across all departments.
   • Establish and maintain processes for planning, forecasting, and scaling resources.
2. Operational Excellence:
   • Oversee the agency's project delivery lifecycle, ensuring high-quality standards, on-time delivery, and adherence to budget.
   • Implement operational KPIs and metrics to drive performance and monitor success across projects, resources, and budgets.
   • Continuously improve workflows, procedures, and systems to optimize resource utilization, reduce costs, and increase operational efficiencies.
3. Team Management:
   • Lead, mentor, and develop a high-performing team of project managers, developers, and other key staff to ensure effective project delivery and client satisfaction.
   • Work with HR to define and execute a talent acquisition and retention strategy that supports business needs and fosters a positive, productive work environment.
4. Financial Oversight:
   • Collaborate with the finance team to set and monitor budgets, financial goals, and profitability metrics.
   • Analyze financial data to identify trends, forecast needs, and recommend actions to ensure profitability and sustainability.
   • Oversee project billing, budget tracking, and resource allocations, ensuring project costs align with financial objectives.
5. Client Satisfaction & Relationship Management:
   • Collaborate with the sales and client success teams to ensure client satisfaction and retention.
   • Oversee quality assurance practices, monitor client feedback, and implement changes to improve client satisfaction.
   • Support the development of long-term client relationships and partnerships to drive future growth opportunities.
6. Technology & Innovation:
   • Partner with the technology team to ensure alignment between technology initiatives and operational goals.
   • Stay current on industry trends, best practices, and emerging technologies to drive continuous improvement and innovation within the agency.
   • Lead the adoption of tools and technologies that enhance productivity, collaboration, and service delivery.

Qualifications:

• Bachelor's degree in Business, Operations Management, or a related field (MBA or relevant master’s degree is a plus).
• 8+ years of experience in operations management, preferably within the software development or tech industry.
• Proven track record of leading operational initiatives and scaling processes in a growing organization.
• Strong leadership, communication, and people management skills.
• Experience in project management methodologies (Agile, Scrum, etc.) and familiarity with software development processes.
• Analytical and problem-solving skills, with experience in data-driven decision-making.
• Ability to thrive in a fast-paced, dynamic environment and effectively manage change.