IT Support Engineer X 2 - Hinkley Point C - £25,000-£40,000 - Permanent

We are looking for 2 talented and dedicated IT Support Engineers to join our team at Hinkley Point C. In this role, you will play a crucial part in maintaining and supporting our IT systems, ensuring that all technical issues are resolved promptly and effectively. You will be a key point of contact for IT support, providing expert assistance and troubleshooting across various systems and applications.

Key Responsibilities:

• Provide technical support for a variety of IT business systems, including those related to engineering, construction, work orders, HR, ERP, and other critical applications that support the operations of a nuclear power station. Ensure all issues are resolved efficiently and effectively to minimise downtime and disruption.
• Manage and resolve support tickets, prioritising tasks based on urgency and impact, while maintaining a high level of customer service.
• Troubleshoot complex technical issues and escalate when necessary to ensure timely resolution.
• Monitor IT systems to ensure optimal performance, security, and reliability, including conducting routine maintenance and updates.
• Assist with the implementation of new IT solutions, ensuring they are integrated smoothly with existing systems.
• Provide training and guidance to users on best practices and new technologies, ensuring they are equipped to use systems effectively.
• Collaborate with other IT teams and departments to align support efforts with broader technology initiatives.
• Document all support processes, configurations, and troubleshooting steps to maintain up-to-date records for future reference.
• Continuously identify areas for improvement within the IT support function, implementing solutions to enhance efficiency and service quality.
• Participate in regular team meetings, providing updates on ticket status, system health, and other key metrics.

Requirements:

• 1+ years experience in an IT support role, with a strong track record of resolving technical issues.
• Willingness to work onsite at Hinkley Point C.
• Must be able to apply for SC clearance
• In-depth knowledge of IT business systems
• Strong problem-solving skills with the ability to troubleshoot and resolve complex technical issues.
• Excellent communication skills, capable of explaining technical concepts to non-technical users.
• Degree in Information Technology, Computer Science, or a related field preferred, or equivalent work experience.

What We Offer:

• Opportunity to work with a leading global client during a period of significant growth.
• Competitive benefits package, including 25 days holiday + bank holidays and pension.
• Ongoing learning and professional development with access to online training resources.
• Early finish at 1:30pm on Fridays.

If you are an enthusiastic IT professional with a passion for delivering technical support, we want to hear from you!

For a full job description, please apply!

IT Support Engineer X 2 - Hinkley Point C - £25,000-£40,000 - Permanent