Housing Services Manager Vacancy waiting to be filled

Venn Group have been approached by a Housing Association and would like to introduce the following position available

Position:          Housing Services Manager  

Location:         Leeds

Salary:              £47,000 per annum  

Hours:             35 hours p/week (Monday -Friday)

Length:            Permanent  

The role will predominantly involve:

•  Lead and manage the Housing Services team, ensuring the delivery of high-quality housing management, including lettings, management of anti-social behaviour, community engagement/customer involvement, cleaning/ grounds maintenance services and compliance with regulatory consumer standards
• Look over the lettings process, making sure efficient allocation of properties and ensure the empty home process is efficient and minimises the time a property is empty
• Management of Anti-Social Behaviours
• Oversee all estate services, making sure our estates are safe, clean, and well-maintained.
• Develop cleaning schedules and protocols to maintain high standards.
• Supervise the management of gardening and the grounds maintenance services and create plans for landscaping
• Manage relationships with Local authorities where nomination agreements are in place and support them with their statutory duties.
• Develop and introduce a variety of methods to increase customer feedback and mechanisms to collate the feedback received Ensuring the organisation uses this to shape the services it provides.
• Ensure all housing services comply with relevant regulatory consumer standards and housing ombudsman complaints handling code, while regularly reviewing and updating policies where applicable