• Ensures that the Food and Beverage activities are aligned with the respective corporate strategy, and that the hotel actions have been implemented where appropriate.

• Oversees the preparation and update of individual departmental operations manuals.

• Conducts regular divisional communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

• Ensures a smooth operation of the Food & Beverage division in the absence of the Director of Food & Beverage.

• Liaises with culinary division

• Spends time in public areas observing associate-guest interaction and talking with guests, working through department heads to coach associates in guest service skills as necessary.

• Ensures that all guest and internal customer complaints are resolved in a quick and efficient manner.

• Monitors all operations, especially during peak business periods, working through the respective Department Head to adjust where necessary.

• Ensures that all Food and Beverage Essentials are introduced, implemented and consistently maintained.

• Ensures that the Food and Beverage division responds to the results of the consumer audit and enures that relevant changes are implemented.

• Works closely with other Head of Departments in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of "We work through Teams".

• Ensures that all associates are up to date with the availability of seasonal and new products on the market.

• Assistst in the preparation of the annual business plan for Food and Beverage.

• Assists in the monthly reforecast, involves the respective department heads as appropriate.

• Manages costs proactively based on key performance indicators, working through the respective department heads as appropriate.

• Responsible for control of beverage programme including recipes, inventory and progressive menu development.