The collections team carries out service charges collections and arrears escalation service within the leasehold services team.

Job Purpose:

To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service.

To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery.

To help process and monitor a range of service activity.

Key Accountabilities:

To distribute incoming correspondence, in accordance with procedures.

Respond to telephone enquiries securing the best service and outcomes for customers.

To handle a range of internal and external enquiries in a polite and professional manner and referring to the appropriate officer as required.

To provide support to senior staff on a planned or ad-hoc basis.

To arrange service meetings, book and prepare rooms, prepare and circulate agendas and papers, provide and circulate minutes and monitor follow up actions as necessary.

To attend meetings outside normal office hours as and when required.

To set up and maintain file management systems, including archiving, storing and retrieving documents.

Maintain a library of reference documents for use by Leasehold Services.

Act as a point of contact within the service area for IT issues. Arranging IT systems access for staff and contractors.

Essential Criteria

· Administration experience

· Experience of working to deadlines

· Experience of working in a customer-facing role

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