Our client is seeking a Key Account Manager who will be focusing on managing an existing base within our client's sector.
Key performance indicators (KPIs) will be based on customer spend and maintaining strong client relationships.
Maintain open communication with teams and clients, ensuring optimal service delivery.
Develop and maintain long-term relationships with key clients and stakeholders.
Serve as the primary point of contact for assigned high-value accounts.
Understand clients' needs and business goals to deliver tailored solutions.
Lead negotiations and ensure contract renewals, upselling, and cross-selling opportunities are explored.
Manage and resolve any issues or concerns raised by clients in a timely and professional manner.
Monitor and analyze client performance, identifying areas for improvement and providing actionable insights.
Collaborate with internal teams (sales, marketing, and operations) to ensure successful implementation of client solutions.
Track and report on the progress of key accounts, ensuring targets and KPIs are met.
Develop account plans and strategies to grow revenue and ensure client satisfaction.
Conduct regular business reviews with clients to maintain strong relationships and ensure expectations are met.
Strong communication and interpersonal skills to build rapport with clients and internal teams.
Excellent negotiation and problem-solving abilities.
Ability to analyze complex data and derive actionable insights.
Strong project management skills with the ability to handle multiple priorities simultaneously.
Exceptional presentation skills, both written and verbal.
Client-focused mindset with a passion for delivering outstanding customer service.
Ability to thrive in a fast-paced, results-driven environment.
Proficiency in CRM software and Microsoft Office Suite.
Demonstrated ability to meet and exceed sales targets and objectives.
Adaptability and the ability to think critically in dynamic situations.
