Job Purpose:

To provide an effective facilities management service to all stores in the specified area and ensure the communication with the field teams and client on a frequent basis and in an open way. All services are to be delivered through the direct reports within the area and must be within budget and in accordance with Health and Safety Guidelines.

Financial Responsibility:

The RFM is responsible for managing all expenditure and must ensure effective cost control within agreed budgets by site and across their allocated area. Ensuring that all financial approvals are in line with the agreed levels of spend authority.

The RFM is also responsible for identifying and delivering business development opportunities within the budget to fund additional services to the customer. Whilst supporting the development of capital plans and projects jointly with the customer and designated Manager.

People Responsibility

The RFM is responsible for the direct line management of the mobile field Supervisors and technician including but not limited to:

* Recruitment & Induction of colleagues within their team

* Training & Development, including appraisals in line with company process

* Carry out reviews of any legal training requirements to ensure compliance across the estate.

* Ensure all direct reports are validated and delivering all aspects of their role.

* Ensure Supervisor &Technician training is up to date and compliant within defined standards.

* To manage the teams conduct and capability and apply the disciplinary procedure in accordance with the company D&G Policy as required

* Manage any absence within the team fairly and consistently ensuring a RTW interview is conducted after each period of absence

Knowledge, Skills and Abilities

* Recognised technical background with experience in hard FM

* Electrically qualified (NVQ / City & Guilds)

* Familiarity with ISO Quality standards

* Familiarity with current Health and Safety legislation

* General Management experience within a retail setting

* Management of large field engineering teams

* Ability to manage a team responsible for delivery of services

* Ability to plan and organise multi-site work schedules

* Previous experience of managing large groups of people (1000)

* Excellent customer relation skills

* Good communication skills (written and verbal)

* Good problem-solving skills

* Ability to work under pressure

* Leadership and decision-making skills

* Customer-focused

* Ability to motivate self and others

Specialist Requirements:

* Full driving licence essential

* Willingness to work flexible hours (24/7)

* Customer service background

* PC literate

* Ability to analyse budgets/profit plans

* Ability to organise and run business and/or training meetings