Established in 1980, the WasteCare Group now employs over 500 people based at 9 regional service centres and 8 recycling facilities throughout the UK. We collect and recycle over 200,000 tonnes of hazardous and difficult waste, on behalf of over 20,000 organisations annually throughout the UK. We've been recently listed in the Sunday Times Fast Track 100 for companies with the fastest growing profit and we're looking to set our sights even higher in 2024.

Our growth and success are due to our commitment to providing our clients with a first-class service combined with the highest environmental standards. As a private company, we are continually investing in innovative technology and sustainable growth.

To drive our growth, we are always looking for the best talent to join our teams across all our divisions. We are currently looking for an IT Infrastructure Analyst.

The Role

As part of the IT Services team, you will be responsible for providing technical support and assistance to all colleagues within Wastecare. This role involves troubleshooting both software and hardware issues, managing IT service requests and ensuring optimum functionality of IT systems and networks. You will make sure our IT systems are secure, reliable and perform well. You'll use your knowledge and skills to maintain and improve our systems and make recommendations for the future.

As part of a small but broadly skilled team you will have the opportunity to contribute to all aspects of our IT infrastructure including Windows Server, policies, device management, network configuration, cyber security and telephony. The ideal candidate will possess excellent problem-solving skills, have strong customer service skills, be self-motivated and have the ability to work in a fast-paced environment.

You will play a key role in ensuring Wastecare can make the best use of technology now and in the future.

Responsibilities

Record, respond to and resolve any IT issues raised by Wastecare staff members, working to specified SLA's

Monitor IT infrastructure for security incidents and vulnerabilities and recommending appropriate action

Monitor data backups

Create and develop relevant process documentation

Check and monitor the function and performance of our IT Infrastructure

Undertake project work

Carry out capacity planning and proactively identify any required changes

Ensure all quality, asset management and configuration management processes are followed.

Assist in developing, maintaining and supporting Wastecare IT infrastructure

Technologies in use include -

Windows Server

Windows Desktop PC's and Laptops

VMWare

Dell EMC storage

Fortigate Firewalls

Mobile device management using AirWatch and Soti (Mobile Phones and Tablets)

Microsoft SQL & Reporting Services

Office 365 including Sharepoint 365

Avaya IP Office telephony

Bespoke applications encompassing CRM & ERP, with web, Android tablet and touchscreen PC clients

Skills & Attributes (Essential)

Microsoft Desktop and Server technologies (Operating Systems, Office 365, MS Exchange Online, SharePoint 365, ADDS, GPO's, etc)

VMware or other virtualisation technologies

LAN/WAN networking, VPN's and Firewalls

Creating and maintaining procedural documentation

Experience with cloud technologies

Experience with ITIL processes

Experience of working with ISO27001 and/or Cyber Essentials

Experience of working with VoIP technology such as Avaya IP Office

Excellent communication, interpersonal and teamworking skills

Logical approach to problem solving

5+ years experience in a technical support role

Well organised and able to work unsupervised to tight deadlines

Comfortable working outside of normal business hours

Desirable

Degree in a computer-related discipline

Relevant Professional Qualifications such as Microsoft Certifications

We offer

* A genuinely interesting, varied and fast-moving work environment

* 30 days holidays including Bank Holidays.

* Discounts on our recycled IT and domestic appliances

* Death in service benefit

* Contributory Pension scheme

* Performance based bonus scheme

* Free onsite parking

* Onsite gym