IT Support Engineer

• Reporting to: Head of IT
• Location: Tonypandy, Wales
• Salary: £26k-£30k
• Type: 37 hours per week

Dovetail and Slate are recruiting on behalf of a leading education provider based in Tonypandy.

Role Purpose

• To handle customer requests promptly and maintain high service standards, while supporting and managing all IT systems and assets.

Responsibilities

• Work flexibly with existing members of the IT Services team.
• Ensure that you communicate effectively within the team, to make your responsibilities transferable.
• Become accustomed to using a managed Helpdesk system and organise your work to meet the priority needs of the department.
• Be able to quickly understand requirements in order to develop relevant solutions.
• Be able to work with a wide range of internal and external clients to develop effective relationships quickly in order to provide the best service possible.

Requirements

• Related IT experience
• Experience supporting MS Windows and Mac OS (desirable)
• Software and Hardware troubleshooting skills
• Experience using Microsoft 365 / ITIL v4 (desirable)
• An effective problem solver

If this role is of interest, pleas apply to this advert with your CV.

Because education matters. Dovetail and Slate Limited #removed#) acts as an Employment Agency.