Customer Service Advisor needed in West London Paying £18.52 per hr Ref 03151

Full time hours on a temporary basis

Responsibilities:

• Provide a single point of contact for housing services and repairs.
• Ensure timely and positive responses, meeting performance targets and high satisfaction rates.
• Respond to enquiries via various channels (telephone, email, web, social media, post).
• Deliver consistent, reliable, customer-focused service, ensuring value for money and acting as a positive role model.
• Act as the first point of contact, providing initial advice and resolving frequent service requests via various channels.
• Direct complex inquiries to appropriate individuals or departments.
• Capture and pass detailed information to specialist teams when necessary.
• Access and record actions on the council’s systems to provide relevant information and services.
• Develop and maintain knowledge of key policies and procedures.
• Conduct telephone surveys and record outcomes.
• Capture and update customer information.
• Work towards performance objectives linked to key performance indicators.