SERVICE ADVISOR
Location of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor: Tipton
Salary of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor: £28,000 - £30,000 pa plus Bonus of £2,000
Hours of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor: Monday to Friday Days 09:00am - 18:00pm plus 1 in 4 Saturday mornings
My client, a commercial vehicle workshop is looking for a Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor for their depot in Tipton.
The role of Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor:
Reporting directly to the Depot Manager or Service Manager, the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor will be responsible for the day to day customer service for the workshop. The list of duties is subject to change and on occasions you may be required to carry out other duties due to business needs.
Task of the Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor:
Input and create work orders on system
Allocate work to fitters on a daily basis
Greeting customers
Ordering of parts and link to work order
Issue purchase orders to suppliers
Deal with reported defects and arrange attendance for breakdown calls
Goods receipt and close purchase orders
Input labour hours and description of work
Complete work orders and close jobs
Handling of incoming telephone calls
Arrange quotes for repairs
Obtain purchase orders for recharges
General depot administration
Obtain and collate recharge information
Planning of service inspections and MOT's
Workshop filing
Control flow and process of all WIP
Health and Safety compliance
A key part of the Service Advisor is to ensure work is allocated and customers service levels are kept up.
The ideal Service Advisor / Fleet Administrator / Workshop Administrator / HGV Service Advisor / Fleet Coordinator / Transport Planner / Transport Coordinator / Fleet Maintenance Advisor will have previous experience working in a Commercial Vehicle / Transport or fleet / workshop environment, dealing with HGVs, HGV Clients and HGV Drivers delivering the vehicles .
If this Service Advisor role sounds like the job for you then please send your CV to Danica Baker at Sprint Recruitment