Job Title:Service Designer
Location:Dublin
Employment Type:12 month Contract (20 January 2025 start date, 5 days per week with up to 2 days remote)
Role Overview:As a Service Designer, you will play a critical role in redesigning and enhancing property management services. Collaborating with a multidisciplinary, agile product team, you will ensure internal processes and customer facing services are user-centered, efficient, and impactful.
You will be involved in research, prototyping, and process redesign while supporting the upskilling of staff in modern service design and product development methodologies.
Key Responsibilities:- Conduct user research with frontline teams to understand processes and identify opportunities for improvement.
- Document research findings and contribute to the creation of user stories.
- Develop iterative prototypes for testing and evaluation.
- Redesign internal and external property management services.
- Create reporting and visualization tools to enhance property management.
- Support change management initiatives with frontline teams.
- Collaborate openly with technical and administrative staff.
- Provide on-the-job training and mentoring to staff, promoting contemporary service design practices.
Key Deliverables:- Redesigned internal property management services and processes.
- Redesigned customer-facing property management services.
- Reporting and visualization tools to support property management.
- Microsoft Power Platform applications for property management.
Skills and Experience :Essential:
- Demonstrable experience in service design and user research as part of a product delivery team.
- Proven ability to work within multidisciplinary teams in an agile environment.
- Strong understanding of modern product management methods and approaches.
- Experience providing informal or formal mentoring and staff development.
Desirable:
- Experience working in the public sector or large organizations with subject matter experts.
- Knowledge of Civic Tech or modern public sector development practices (e.g., UK GDS).
- Experience redesigning internal services.
Candidates must have stamp 4 or EU citizenship.
