Job Ref: AM13799
Branch: Mercure Exeter Rougemont Hotel
Location: Mercure Exeter Rougemont Hotel, Exeter
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 30
Posted date: 13/12/2024
Closing date: 15/01/2025
Would you like to work for a company that gives you:
- £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
- Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
- Meals provided whilst on shift
- Sales incentives and initiative rewards
- Discounted / Free use of leisure facilities – “Hotel specific”
- Free Car Parking – “Hotel specific”
- Stays in our hotels at discounted prices or
- Even free stays in our hotels as one of our rewards & recognition incentives,
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships – T&C’s apply
- Annual Holidays entitlements inclusive of Bank Holidays
- Opportunity to buy additional holiday entitlements
- Pension enrolment
Does the below sound like you?
- Passionate and willingness to learn
- Positive attitude and someone who makes our guests smile
- Genuinely friendly and caring
- Enjoys working as part of a team
- Ambitious and hard working
- Good communication and excellent grooming standards
- Ability to work morning, afternoon/evening and weekends
- Deliver exceptional customer experiences all the time
Klarent Hospitality are recruiting for a Sales Executive
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
To take responsibility for all client and groups booked into the hotel through the sales and marketing department, ensuring that their needs in all areas, including bedrooms, meeting rooms and food and beverage are being met. Act as liaison between that sales department and the operations department on behalf of clients.
- Ensuring that all customer requests and enquires are dealt with in an efficient and professional manner.
- Conduct a minimum number of calls per week to clients with potential business for the hotel.
- Maintain all marketsegment databases and ensure appropriate mailings are carried out.
- Conduct market research and telesales campaigns asrequired.
- Complete monthly reports and provide critical analysisto highlight current business levels and all new
business received.
- Compile Key Accounts Plan for all existing and new accounts.
- Conductsite inspections and communicate the Hotelsservicesto the guests.
- Assist with the co-ordination of corporate hospitality events.
- Attend weekly sales meetings.
- Ensure open communication exists between departments.
- Maintain a professional and working attitude and demeanourtowards otherteam members and clientele.
- Communicating and cooperating with management colleagues.
- Being aware of VIP’s and show rounds, communicating this to the teams within the bar, restaurant and
conference.
- Positive contribution to the department meetings. Attendance at training sessions and willingnessto develop skills and knowledge.
- Feedback from clients and guest.
- Contribution to the department achieving revenue and salestargets.
- Positive contribution to the hotels overall SALT scores.
- Fulfilment of the job skills checklist.
The 4-star Mercure Exeter Rougemont Hotel is located in the heart of Exeter is an ideal location for both business and leisure. This beautiful Victorian hotel is the ideal place for business travellers and leisure. In Drakes restaurant in the hotel the chef prepares traditional excellent British cuisine. In Drakes Bar and Nelson's Lounge the friendly staff will serve light snacks and cool drinks for you.
