We are working with one of our dynamic clients who specialise in device repairs and warranty management. We are looking for a meticulous and proactive Quality Assurance and Warranty Specialist to join the team.
Hours: 08:30 -16:30
Pay: £12.50+ depending on experience
Key Responsibilities:
Quality Assurance:
• Inspect and quality assure devices and chargers.
• Verify fault descriptions, serial numbers, and warranty coverage.
• Identify and address functional damages or faults, distinguishing between cosmetic and repairable issues.
• Collaborate with engineers to ensure repairs are complete and accurate.
• Update repair statuses and communicate with managers.
• Prioritize and ensure high-standard repairs, coordinating with dispatch.
Warranty Management:
• Submit and manage warranty and out-of-warranty OEM tickets.
• Quality assure repairs and quotes.
• Verify warranty eligibility for devices.
• Book in warranty and out-of-warranty repairs for various brands (Lenovo, Acer, Dell, HP, Stone/Converge).
• Respond to warranty emails to facilitate collections or on-site repairs.
• Coordinate with Goods In for SWAP-IT DPD crate collections.
• Print shipping labels for IW and OOW shipments, pack devices, and manage trackers.
• Update shipment statuses and chase repairs exceeding 10 days.
• Unpack received devices, pair with accessories, quality assure, and report issues to manufacturers.
• Quote out-of-warranty repairs and manage invoices.
Other Tasks:
• Conduct stock takes of Lenovo parts.
• Occasionally contact customers for further repair details.
• Assist in booking in devices and diagnosing repair issues.
• Support colleagues with repair complications.
Qualifications:
• Experience in quality assurance and warranty management desirable but not essential.
• Strong attention to detail and problem-solving skills.
• Excellent communication and organizational abilities.
• Ability to work collaboratively in a fast-paced environment