Do you have experience working with time AOG, time critical and express freight shipments? Do you have a strong background in handling imports within this field?

My client is seeking an experienced Express / Time Critical Freight Forwarder for their Feltham-based company, specialising in multi-modal freight forwarding. The successful candidate will coordinator multi-modal import (and some export) AOG & express/time critical shipments and ensure customs compliance, whilst providing first class customer service at all times. This is an office-based, Monday-Friday position, working from 11am-7pm with a 1 hour lunch break. 

Key Responsibilities:

• Coordinate multi-modal AOG, Express and Time Critical shipments.
• Manage invoicing and ensure profitability.
• Ensure Customs Compliance.
• Resolve HMRC queries, minimizing duty/tax liability.
• Manage the operational email inbox and procedural workflows for consignments.
• Address and resolve operational issues and customer service concerns.
• Ensure timely and accurate sales invoicing and job costing.
• Process import/export documents and submit Customs Entry Declarations.
• Build and maintain internal and external relationships.

Key Requirements:

• Multi-modal, import and export experience (air and road).
• Excellent communication and organisational skills.
• Strong knowledge of AOG/NFO & Express logistics.
• Proficient in HMRC Customs Procedures, including Entry submission for Exports/Imports.
• Confident with computer applications, including Excel, CRM databases, and BoxTop (or similar).
• Customer-focused with the ability to build strong relationships.
• Ability to thrive in a target-driven environment.

Package & Salary:

• Salary of £35,000 - £40,000 + bonus!
• Company bonus scheme paid out twice per year (summer & Christmas time)
• 25 days holiday + bank holidays
• Dress down Fridays 
• Healthcare plan with access to consultations with doctors, dentists & other healthcare professionals
• Staff parking