Hire Administrator working for a well - established employer in Harrogate.
Role Details:
* £26K - £28K doe
* Monday to Friday 8am - 5pm, 1 hour lunch
* 25 days holiday, plus bank holidays - additional holiday purchase scheme
* Free onsite parking
* Life Assurance cover 3x salary
* Share save scheme
* Eye care vouchers
* And more!
Job Description:
Reporting into the Hire Team Leader and working as part of a team, key duties of the Hire Administrator include:
* Take incoming hire calls, (roughly 25/day to the team) and service the hire desk email inbox, (around 60/day to the team). Communication is largely email based, around 90% email.
* Provide first line contact for customers, current and new.
* Quote prices and take orders for hire of equipment and process through to completion.
* Plan delivery and collection of orders in accordance with customer requirements.
* Process all orders to IT systems and paperwork relating to hires, off-hires and inter-depot transfers.
* Ensure that all equipment hired to customers has been properly tested in accordance with company procedures.
* Liaise with the depot teams to ensure equipment is available for hire.
* Maintain knowledge of the division's equipment for hire and sale.
* Respond to customer requests and queries in a timely and professional manner.
Hire Administrator Specification:
The ideal Hire Administrator will ideally:
* Have experience in a hire coordinator position, (this specific experience is not essential). Essential experience includes administration and customer service.
* Be customer service orientated and passionate about delivering a first-class service.
* Have strong accuracy and attention to detail.
* Be computer literate in Microsoft Excel, Word, Outlook and be quick at picking up in-house systems and procedures.
* Be able to work as part of a small team in a large open plan office.
* Come from a busy and fast-paced environment.
* Be able to prioritise their own workload and multi - task.
* Be able to problem solve.
Full training provided.
Own transport highly beneficial due to the location of client.
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