We are looking for a meticulous and customer-focused Customer Service Administrator on behalf of our client based in Teesside. The ideal candidate will have a proven track record in customer service and a flair for organisation and planning.

• Manage inbound customer queries through phone, email, and instant messaging to ensure customer satisfaction.
• Acknowledge and qualify all incoming sales leads, developing those within your competency and passing on more complex leads for detailed guidance.
• Plan and coordinate machine servicing and repairs, liaising with both internal and external technical support.
• Build and maintain strong relationships both internally and externally.
• Respond to customer communications promptly, ensuring structured and accountable service delivery.
• Conduct monthly account phone calls in line with CRM activities.
• Assist in coordinating engineering activities and handle sales administration tasks including quotes, invoices, and contracts.

• Demonstrable experience in a customer service role.
• Meticulous planning and organisational skills.
• Proficiency in software and systems relevant to the role.
• Superb customer service manner and excellent phone etiquette.
• Exceptional writing and editing skills with a strong command of grammar and punctuation.
• Strong attention to detail and the ability to meet deadlines.
• Excellent communication and collaborative skills.

• Competitive salary package.
• Opportunity to work in a dynamic and passionate team.
• On-site role with the flexibility of hybrid working arrangements.
• Engaging work environment in a growing company.

To apply for the Customer Service Administrator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.