Ready to take the next step in your IT career as a Service Desk Analyst?

Are you the go-to problem-solver, equipped with the expertise to handle any hiccup that comes your way?

Do you thrive on delivering extraordinary support and creating smooth, seamless user experiences?

If you're a troubleshooting pro who loves helping users, this could be the perfect role for you!

We're looking for a Service Desk Analyst with energy, enthusiasm, and a keen sense of humour to join a dynamic team!

If you love mixing business with a bit of banter, keep reading to find out more…

As a Service Desk Analyst your responsibilities will include:

* Ensuring all assignments are responded to and resolved within defined SLAs

* Taking ownership of user incidents, tracking and following up through to completion

* Providing support to Windows 10/11 endpoint, Microsoft Teams & SharePoint Online

* Assisting with Active Directory and Azure Active Directory queries

* Providing excellent customer service to the business, in-person and via phone & email

* Supporting Intune endpoint user and device management

We are looking for a Service Desk Analyst who has the following skills and experiences:

* Experience working on an IT Service Desk environment is preferred

* Ideally have at least 2 years' experience with technical troubleshooting

* Full UK Driving Licence & own transport to travel between company sites

* Excellent verbal & written communication skills along with amazing customer service skills

* Experience of working within a manufacturing environment would be beneficial

* Highly engaged with a willingness to learn with a positive and professional manner

In return, the successful Service Desk Analyst will receive a salary of £24,000 - £27,000 per annum, plus excellent company benefits and perks including:

* 25 Days hols + Bank hols

* 5% pension employer cont. 3% Employee

* Life insurance - 4*Salary

* Employee Assistance Programme (EAP)

* Hybrid working available once your probation period is complete

To apply for this Service Desk Analyst role, please send you CV over today