RECRUITMENT AND TRAINING MANAGER £35k NW London Social care

Key responsibilities

• Work with the registered manager to develop and implement a recruitment strategy, manage the recruitment processes and recruiting the right staff with the right skills to meet the immediate and future needs of the care business.
• To develop and implement a training strategy and programme so that all staff are suitably trained and qualified to meet the needs of the customers enbling each customer to receive the care and support they need to lead dignified, fulfilling lives as far as they are able

Recruitment:

• Promote anti-discriminatory practice in recruitment, selection and the implementation of all HR policies and procedures
• Manage and implement recruitment plans/strategies. Identify advertising opportunities with the franchise owner and registered manager.
• Be active and visual in the local community, organise career/recruitment shows. Build effective working relationships with local recruitment providers and stakeholders e.g. online recruitment channels.
• Regularly post adverts for care assistants and other staff as required by the business on social media and other platforms available.

• Arrange interviews and send relevant correspondence.
• Send out for references and verify references once they are received.
• Arrange and apply for DBS’s for new staff, check and verify their identification.
• Manage the staff’s personnel files

Training:

• Plan, prepare and deliver induction and other necessary training for care assistants, supervisors and coordinators.

• Draw upon a range of methods to support staff to learn about best care practice, to keep their skills and knowledge up to date and to continue their professional development e.g. eLearning, classroom based training, on the job practice etc.
• Arrange training for staff to attend, eLearning in the office or at home or classroom based training, liase with co-ordinator and staff to ensure they are aware of their training courses.
• Source additional training that will enhance staff’s skills and knowledge, free or paid for staff to attend, book and ensure staff attend.
• Provide KPI reports to the registered manager and franchise owner.

Knowledge and skills

Excellent spoken and written communication skills including computer literacy. Attention to detail and accuracy

Understanding of good customer service and how to identify those who display good customer service skills

Experience of staff recruitment, selection and retention. Proven ability to assess skills and behaviours and to manage performance matters

Knowledge of legal responsibilities and good practice in relation to recruitment and HR matters

Experience of the social care sector and an excellent understanding of how to deliver safe and effective care to customers at home

Good knowledge of legal responsibilities and national standards in relation to domiciliary care and support and how to apply these in practice. A clear understanding of customer rights (e.g. the importance of respecting the customer’s privacy, dignity, autonomy and independence)

A teaching/training qualification (attendance at a train the trainer course would meet this criteria)

Understanding of systems to maintain confidentiality in relation to customers, staff and the business

Ability to prioritise workload, work under pressure and meet deadlines

Desirable criteria

Diploma in people management or other relevant recruitment qualification, PTLLS award in Education and Training.

Experience of providing recruitment in a social care setting

Experience of delivering training in social care

Understanding of local recruitment market