Role: IT Support Engineer

Salary: £27,000 - £33,000 DOE

Location: Washington

My client, a leading manufacturer supplying clients across the UK, is looking to appoint an IT Support Engineer to provide support for one of their sites. You will deliver effective IT support across all aspects of the business and will provide back up and support to managers on a wide range of IT related projects.

The Role:

Responsible for the smooth running of day-to-day IT operations, duties will include:

• Resolve and escalate IT incidents and change requests
• Maintain and troubleshoot hardware and software issues across the network
• Perform regular system maintenance and updates
• Daily checks and maintenance procedures such as ensuring backups have been completed
• Assist with new starters/leavers and support desk moves such as PCs and phones
• Termination of network cables and cable runs as required (training will be provided on this)
• Raise external support calls with key suppliers when required
• Complete IT projects set by management and assist other departments where an IT presence is required

The Person:

• Previous similar experience in an IT Support role
• Demonstratable experience in the engineering/manufacturing industry, ideally with ERP/MES system experience
• Excellent decision making and attention to detail skills
• Positive, proactive and dynamic - look for solutions to problems and ways to improve
• Remain flexible in an ever-changing environment

This is a fantastic opportunity for an individual with a desire to be impactful to join an ambitious and rapidly growing business at an exciting time in their evolution. The salary range is £27,000 - £33,000 and the role is site-based in Washington.

If you feel you have the qualities my client is seeking, please forward your CV and covering letter indicating your current package to Jen Dunthorne at GEM Partnership or, for a discreet conversation, call their Peterlee office.

GEM Partnership are acting as an employment agency on this project.

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