Call Centre Manager

Widnes, Cheshire

Up to £34,000 per annum + £6,000 Commission (OTE £40,000)

Full-time, Permanent

Company Overview: I am looking for a highly motivated and experienced Call Centre Manager to join our team. Our company prides itself on delivering exceptional customer service and sales support across various industries.

Role Overview: The Call Centre Manager will be responsible for overseeing the day-to-day operations of our call centre, ensuring the team meets and exceeds performance targets. This role requires a strong leader with excellent communication skills, a strategic mindset, and a passion for driving results.

Key Responsibilities:

* Leadership & Management: Lead, mentor, and motivate a team of call centre agents to achieve individual and team targets.

* Performance Monitoring: Track and analyse key performance indicators (KPIs) to ensure operational efficiency and effectiveness.

* Customer Service: Maintain high standards of customer service and handle escalated customer issues promptly.

* Training & Development: Develop and implement training programs to enhance the skills and performance of call centre staff.

* Process Improvement: Identify opportunities for process improvements and implement changes to enhance productivity and customer satisfaction.

* Reporting: Prepare regular reports on team performance, customer feedback, and operational issues for senior management.

* Compliance: Ensure all operations comply with company policies, industry regulations, and legal requirements.

Qualifications & Experience:

* Proven experience as a Call Centre Manager

* Strong understanding of call centre operations, including inbound and outbound sales.

* Excellent leadership, communication, and interpersonal skills.

* Ability to analyse data and develop strategies to improve performance.

* Experience in training and development of staff.

* Proficient in using call centre software and CRM systems.

* Strong problem-solving skills and ability to handle challenging situations.

Benefits:

* Competitive salary up to £34,000 per annum.

* Attractive commission scheme with potential earnings up to £6,000.

* Overall package of £40,000.

* Opportunity for career progression within a growing company.

* Comprehensive training and support.

* Friendly and collaborative working environment.

If this is of interest and you think you have what it takes then I need to hear from you