Our client is seeking a Internal Sales Representative to join their team.
Processing of sales orders timeously (Data validation/capturing).
Process and manage Claims and Return of Material Authorization (RMA).
Processing and managing of quotes.
Monitoring customer portals for new orders, claims and stock.
Back-order maintenance and liaising with client. This will include stock updates, etc.
Ensure order corresponds with the ranging document.
Ensure orders correspond with minimum order value guidelines.
Ensure invoices are not issued for out-of-stock products.
Ensure customers receive invoices via email.
Capture all unavailable or out of stock items.
Track order delivers and rejections.
Managing queries.
Provide support to the finance function in the organization.
Manage key operational reports and ascertain compliance with established key performance indicators.
Maintain customers, customer master files, and sales records up to date.
Schedule order extensions with replenishment department.
Create invoices and other customer-facing documents.
Communicate with relevant department buyers to prioritise certain orders or to plan opening orders for new stores or to assist with delivery date extensions.
Customer and sales support - pricing, stock holding, deliveries lead times, claims, returns, queries, MOVs, MOQs, rounding profile.
Provide support to Sales Manager, Key Accounts and other Sales Representatives.
