Key Responsibilities

Provides support for software, hardware and networking support for desktops, laptops, and servers
Provides maintenance and support on legacy products
May Provides Support for Enterprise Products
Performs disk replacement on enterprise storage products
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers, and client approved applications
Provides follow-up on problems or escalation.
Maintains a high degree of professionalism in actions, demeanour, and dress.
Ensures customer satisfaction throughout the service delivery transaction.
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Key Qualifications

High school degree required
6 months to 1-year hands on technical experience
Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
Bachelor's degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school with applicable field service and/or other related technical experience.
A+ certification a plus
Specific Manufacturer certification as required. I, i.e. EMC, Dell, Cisco, Microsoft, Apple, COMPTIA, and NETWORKPLUS
Troubleshooting software and hardware problems
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Ability to test and certify PC, networks, servers and client /software applications and associated peripherals
Knowledge of client specific internal procedures and service delivery requirements
Excellent analytical and client communication skills
Client and/or governmental clearance may be required
Microsoft Server Certified Professional Certification or minimum 2+years of experience in server handling/break fix
Police or criminal background verification may be required

Rate: £240 inside IR35

Location: onsite , Central London