The Customer Service Advisor will provide outstanding customer support, handle enquiries, and process orders within the retail industry. The role is based in Rochdale and requires excellent communication skills.

Client Details

Our client is a renowned entity in the retail sector, boasting a substantial workforce across multiple locations. They are committed to providing high-quality products and ensuring customer satisfaction.

Description

As a Customer Service Advisor you will be:

• Assisting customers with their enquiries and concerns.
• Processing customer orders accurately and promptly.
• Ensuring a positive customer experience at all times.
• Collaborating with team members to meet and exceed targets.
• Managing customer complaints and resolving issues in a professional manner.

Profile

A successful Customer Service Advisor should have:

• A strong background in customer service, particularly within B2B.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems for order processing.
• A knack for problem-solving and conflict resolution.
• The ability to work well in a team.
• Knowledge of customer service principles and practices.

Job Offer

In return, our client can offer:

• A friendly and supportive team environment.
• Free on-site-parking.