We're hiring for a Service Administrator to join a thriving industrial firm at their site based in Stockport, Greater Manchester.
This role will involve supporting the Service Manager in the delivery of a high-quality service by supporting the administrative processes to ensure customer requirements are met.
What's on offer?
* £27,000 per annum
* Monday - Friday 9:00 am - 5:00 pm (some flexibility available)
* 33 days holiday
* Company events
* Onsite canteen
What will you be doing as a Service Administrator?
* Overseeing and coordinating the day-to-day operations of a service, ensuring that customer expectations and service level agreements (SLAs) are met by managing customer interactions, resolving issues, analysing performance data, and communicating with stakeholders to maintain smooth service delivery
* Handling emails, calls, and post, ensuring messages reach the right team members, and keeping records organised, including orders, invoices, and delivery notes
* Processing work orders and updating internal systems; liaising with teams to clarify order details and resolve any discrepancies; updating trackers with job progress, costs, and completion dates
What do you need?
* Previous experience as an Administrator is essential
* The ability and willingness to follow processes reliably and perform essential but routine tasks
* Good customer service skills and a friendly, professional approach
* Familiarity with Microsoft office programmes
* Previous SAP experience
Apply today for consideration or speak with Joe at KPJ Group for more information between 9:00am - 5:00pm Monday - Friday.
KPJ Group are a specialist Recruitment Consultancy with more than 50 years of experience delivering staffing solutions. We treat each application with a high degree of care however due to the high volume of applications are sometimes unable to contact all individuals. If you do not hear from us within 5 days of submitting your application, please assume that unfortunately you have not been shortlisted