Job Title: IT Service Desk Team Leader

Location: Manchester (Commutable from Salford, Bolton, Warrington, and surrounding areas)

Salary: £35,000 + Excellent Benefits

Introduction

Are you an experienced IT professional with a knack for leadership? We have a fantastic opportunity for an IT Service Desk Team Leader to join a well-established organization based in Manchester. With a competitive salary of £35,000 and a range of excellent benefits, this role offers the chance to lead a dedicated team and make a real impact. The company, with over 25 years of industry experience, is renowned for delivering cutting-edge solutions and exceptional service to its clients. This is a full-time, office-based role, perfect for someone seeking a dynamic and rewarding position.

Duties & Responsibilities

Team Leadership: Supervise a team of IT support staff, providing guidance and performance feedback to ensure efficient operations.

Resource Management: Oversee shift schedules and ensure adequate team coverage during operational hours.

Technical Escalation: Address complex IT issues and manage escalations effectively, working with other departments as needed.

Process Improvement: Enhance existing workflows and ensure adherence to best practices.

Customer Service: Maintain high levels of customer satisfaction through professional and effective communication.

What Experience is Required

Proven experience in a leadership role within an IT support environment.

Strong technical expertise in desktop, server environments, and networking.

Familiarity with ITSM tools and frameworks such as ITIL.

Salary & Benefits

Competitive salary of £35,000.

Comprehensive benefits package, including health insurance and generous holiday entitlement.

Opportunities for professional development and training.

Location

This role is based in Manchester and is easily commutable from Salford, Bolton, Warrington, Stockport, and other nearby areas. Onsite parking is available.

How to Apply

To apply, please send your CV in strict confidence to Kate Morgan at CV Screen. Don't miss out on this exciting opportunity to take your career to the next level.

Alternate Job Titles

IT Service Desk Manager

IT Support Manager

Technical Support Supervisor

IT Operations Supervisor

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